Inside Sales Consultant
Charlotte Hornets in Charlotte, NC, US
Ticket SalesAre you a positive and hardworking individual that is committed to becoming an industry sales leader? As part of this exciting position you will undertake a 10-12 month, career growth oriented, sports sales development program. Hornets Sports & Entertainment (HSE) sales program will focus on growing your professional skill sets as a full menu consultant. Sales Consultants will sell luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring is provided by our sales management team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Hornets Sports & Entertainment provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.
Essential Duties and Responsibilities:
Responsible for the sale of new full season tickets, partial season ticket plans and group outings
Prospecting and qualifying all potential sales opportunities
Ensure computerized records of all customers and prospects are maintained and kept up to date in our CRM system
100 outbound phone calls daily along with proficient email correspondence
Create and nurture relationships with clients and prospects through various means, including, excellent customer service
Meet or exceed weekly and monthly sales goals
Assist customer service efforts (mailing invoices, tickets, etc)
Assist with Select-A-Seat events
Complete 3-5 face-to-face appointments per week (show seats and give arena tours)
Game night responsibilities, such as visiting clients and working at the sales table
Attend weekly meetings and role-play sessions
Participate in sales driven arena events
Other duties as assigned by Manager
Required Skills, Experience and Abilities
To perform the job successfully, you will have or demonstrate the following skills and abilities:
Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
Proven customer service skills
Ability to present sales material to potential clients
Eagerness for increased business knowledge and training
Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
Able to multi-task under time constraints, meet deadlines, work within a fast-paced industry/environment and be very detail oriented.
Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes Dependability – consistently at work on time, follow policy and direction, responds to manager’s instructions
Computer proficiency in Microsoft Office products including word, excel, power point and Microsoft Teams
Desire to be a sales industry leader
Ability to attend all home games
Available to work a flexible schedule, including holidays, nights, weekends
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