Group Sales Representative

Ontario Reign Hockey Club in Ontario, CA, US

Group Sales Event Sales Premium Sales

Job Description

The Group Sales Representative position is designed to offer entry level, qualified candidates hands on experience with a professional sports team. This position is responsible for supporting, servicing and communicating with Group Sales clients. The eligible candidate will have a strong focus on game day service and carry a multitude of qualifications, including but not limited to: service experience, adaptability, conflict resolution, professionalism, effective communication and ability to building and maintain relationships. This position will also be responsible for event support, phone communication throughout the process and assisting with various service initiatives, responding to service-related e-mails, data entry, general administrative assistance and other coordination duties as assigned by their direct reports.

This position must support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence, competence collaboration, and innovation.

Essential Functions:

· Provide day-to-day support as it relates to customer service for existing clients.

· Responsibilities include a focused attention on in-bound leads, email correspondence, customer relationship management and demonstrating proactive service.

· Assist Group Sales Account Executive execute group assets on game day.

· Assist Marketing & Events coordinator for specific theme night activation.

· Plan and execute in-game special events and fan experiences to positively influence overall game day experience.

· Engages fans through phone, email, and personal interactions; provides customer service and collaborates with Group Sales Representatives to enhance the fan experience.

· Streamline communication including directing incoming calls to appropriate individuals and departments after discovery conversation and proactive attempt to manage the service request.

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