Ticket Sales and Retention Assistant

Pittsburgh Steelers in Pittsburgh, PA, US

Ticket Services

This is a 40 hours per week, year-round position with a one-year term and option for a 2nd year. Please submit a resume and cover letter with your application.

RESPONSIBILITIES:

  • Provide exceptional customer service for season ticket holders, including account access and mobile ticketing help
  • Answer incoming phone calls, return voicemails, and make outbound calls as assigned
  • Assist with season ticket renewal campaign by providing inbound and outbound support to clients
  • Record all customer service activity in CRM
  • Communicate with other departments for efficient resolution of gameday issues or inquiries
  • Maintain knowledge on mobile ticketing, pricing and general policies and procedures
  • Assist in season ticket holder event planning and execution
  • Other duties as assigned

EDUCATION, TRAINING & EXPERIENCE:

· Strong, courteous customer service skills a must

· Ability to communicate clearly and effectively, both written and verbally

· Proficiency in computer software programs, including Microsoft Office; CRM and/or ticketing system experience a plus

· Strong sense of organization and self-motivation

· Ability to work independently and multitask when necessary

  • Must be able to work a flexible schedule with extended hours, including nights, weekends and holidays as needed

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