Senior Guest Experience Team Member

Nashville Predators in Nashville, TN, US

Ticket Sales Group Sales Ticket Services Premium Sales Inside Sales Event Sales

Major Responsibilities/Duties:

  • Direct liaison between Predators fans and the Nashville Predators organization, including but not limited to answering fan mail, incoming calls, and emails.
    • Communicate daily with assigned season ticket holders through phone calls, emails, letters or seat visits.
    • Service any accounts for which you are listed as customer rep and helping with other accounts as needed.
    • Develop and maintain strong professional relationships to meet departments’ standard of excellence.
    • Sell, renew, and upgrade assigned season ticket holders.
    • Answer fan line to answer inquiries, assist with incoming ticket orders, and correspond with fans.
    • Actively create touch points by making playoff, renewal, and customer services calls.
  • Staff the Guest Services area during games, designated building events, etc. and respond to any fan questions, issues, or complaints.
    • Assist box office with customer service window during games as needed.
    • Attend game overview meetings.
    • Set up of Guest Services desk.
    • Responsible for checking all lost and found items in at Security.
  • Identify opportunities to up-sell and cross-sell to our current season ticket holder base.
  • Staff all renewal stations and open house events.
  • Assist the group sales department with processing virals and account reps with individual game orders, exchanges, bonus tickets, etc.
  • Help with mailings, invoice runs, and other assigned ticket sales projects.
  • Assist with the planning, coordination, and execution of season ticket holder and non-departmental events as needed.
  • Manage the Guest Experience Participants.
  • Identify ways to improve processes within the department.
  • General administrative work is required such as data entry, copying, filing, and faxing.
  • Interact with employees and customers to assist in the resolution of problems and suggestions voiced by season ticket holders.
  • Perform other duties as assigned.

Minimum Requirements:

  • Bachelor’s degree.
  • Excellent organizational & time management skills.
  • Excellent oral and written communicator with attention to detail.
  • Must be a team player with the ability to work with others, as well as independently.
  • Must be able to take the initiative & be able to multi-task.
  • Must be proficient in Microsoft Word & Excel.
  • Experience with Ticketing Software Archtics preferred but not required.
  • Background in customer service preferred.
  • Comfortable interacting with the general public.
  • Able to work well under pressure, manage multiple projects and meet tight deadlines.
  • Able to work irregular hours including nights, weekends, and holidays.
  • Possess a valid driver’s license, a suitable driving history, be insurable by employer’s insurance carrier and have reliable transportation.
  • As a condition of employment, qualified applicant will be subject to a background check, including criminal history check, driving history and character references.


Essential Physical Functions:

  • Must be able to access all seating areas to handle customer issues.

· Must be able to occasionally lift and/or move up to 25 lbs.

· Must have high finger dexterity.

· Ability to work under extreme deadlines under pressure.

  • Excellent speaking and listening skills, requiring the perception of speech.

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