Account Executive, Season Ticket Experience

Arizona Diamondbacks in Phoenix, AZ, US

Job Purpose

This position is directly responsible for managing Season Ticket Holders. Priority on education, engagement, retention, incremental sales and enhancing all aspects of their Season Ticket Holder experience. This is achieved by providing world-class service, learning about and developing excellent relationships with Season Ticket Holders and delivering customized communications and events. This is also a sales position, as generating new business through referrals, add-ons and upgrades will also be part of this role.

Primary (Essential) Duties

· Successfully meet and exceed quantitative retention and associated revenue goals by offering benefits, enhancing their experience, fostering Season Ticket Holder loyalty, and creating lifelong memories

· Build strong rapport with assigned account base through proactive communication, including seat and office visits, phone calls, emails, handwritten notes and other touchpoints

· Receive inbound calls, assist with account maintenance including, but not limited to, ticket exchanges, ticket recovery, ticket return and answering general ballpark inquiries

· Perform game-day duties as assigned (i.e. seat visits, early entry, phone and Season Ticket Headquarters coverage, batting practice & D-backs Experiences hosting).

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