Guest Experience Manager
FC Cincinnati in Cincinnati, OH, US
OperationsReporting to the Director, Event Operations, the Guest Experience Manager will be responsible for managing the daily operations of the Guest Experience team. This role will be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the competencies and values of the organization. This position demands an innovative thinker that can enhance the guest experience, focus on guest and staff needs, build strong partnerships and be personally accountable for achieving the service culture goal of delivering extraordinary experiences to all our guests at TQL Stadium.The Guest Experience Manager will possess a strong management presence with highly proficient communication and interpersonal skills. This leader motivates and has a demonstrated ability to successfully manage teams across cultures, lines of business, and varying personalities. This role is responsible for maintaining an environment of collaboration and synergy while also ensuring a world-class experience at TQL Stadium. This position is ideal for an energetic and optimistic professional who thrives on creating positive and memorable experiences, building relationships with others, and enjoys having fun.
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