Season Ticket Service Representative

Chicago Cubs in Chicago, IL, US

Season Ticket Sales Ticket Services

JOB TITLE: Representative, Season Ticket Service DEPARTMENT: Ticket Service REPORTS TO: Assistant Director, Ticket Service FLSA STATUS: Full-time | Non-Exempt

ROLE

This position is primarily responsible for managing, retaining and growing an assigned Season Ticket holder account base through the delivery of superior customer service.

RESPONSIBILITIES

  • -Take ownership of an assigned base of Season Ticket accounts and provide a superior level of service

  • -Meet and exceed retention goals with assigned Season Ticket holder account base on yearly basis

  • -Build strong relationships with Season Ticket holders by fulfilling all required Season Ticket holder touch points via pro-active communication including in seat visits, phone calls, emails, handwritten correspondence

  • -Meet and exceed assigned service levels and standards

  • -Utilize existing CRM tool to efficiently record and maintain all interactions with clients

  • -Handle all Season Ticket holder questions and concerns in a timely manner (within 24 hours) while exhibiting a positive attitude

  • -The ability to collaborate with Premier Sales Team to formulate and execute presentations to clients regarding potential Premier opportunities.

  • -Perform game day responsibilities including but not limited to in seat visits, handling special promotions, addressing last minute Season Ticket holder needs, etc.

  • -Participate in all Season Ticket holder related special events

  • -Collaborate with Ticket Sales and Ticket Operations teams to ensure efficient and quality servicing of accounts including invoicing, ticket distribution, complaint resolution, etc.

  • -Assist in the creation of new Season Ticket holder benefits and service initiatives

  • -Successfully execute monthly account targeting campaigns

  • -Actively listen to feedback and share trends

REQUIRED QUALIFICATIONS

  • -Bachelor’s degree

  • -One year of sales and/or services experience in the sports or hospitality industry

  • -Must possess a fan friendly attitude along with a professional demeanor and appearance at all times

  • -Must have excellent verbal and written communication skills Demonstrated ability in the areas of communication, time management, prioritization, meeting deadlines and organization

  • -Must have the confidence to effectively communicate, maintain and adhere to organizational and departmental policies and procedures

  • -Demonstrated ability to work well within a team environment

  • -Must possess a work ethic that is inclusive, service focused, innovative and demonstrates critical thought and initiative

  • -Ability to work non-standard hours including nights, weekends, and holidays

  • -Proficiency with Microsoft Office suite, Pro Venue ticketing system and Salesforce CRM

PREFERRED QUALIFICATIONS

  • -Two to three years of sales experience for a professional sports team

  • -Proven ability to multi-task and manage projects on strict deadline

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