Ticket Office Associate

Milwaukee Bucks in Milwaukee, WI, US

Job Title: Ticket Office Associate

Class: Full-time; Non-Exempt

Reports to: Senior Manager, Ticket Operations

As part of our commitment to health and safety, we are requiring that all full-time/part-time team members and new hires be fully vaccinated against COVID-19, subject to certain limited exceptions.

The Milwaukee Bucks are looking for talented people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.

It all begins with outstanding talent, It all begins with YOU! #FearTheDeer

Summary:

The Ticket Office Associate role will report to the Sr. Manager of Ticket Operations and be responsible for a wide variety of responsibilities, most importantly the full service and processing of all accounts that purchase Bucks ticket plans including full season, partial season, group packages and walk-in customers. Core to this role is the ability to work independently on specific projects once general instructions are provided. In addition, those considered for this role should have a strong customer service background, outstanding communication skills and a general solid understanding of a ticket office. This role is also encouraged to maintain a safe and organized work environment, an outstanding record of attendance and to dress appropriately to meet departmental standards.

Responsibilities

• Assist in maintaining all ticket purchaser’s records using TicketMaster Archtics system
• Assist in mailings, invoices, promotional items and all related materials
• Assist in processing and distributing tickets; Season/partial seasons, mini-packs, groups, public sales when needed
• Support ticket sales staff for single game ticket orders, exchanges, ticket bank, etc.
• Assist with answering inbound phone inquiries from the general line as necessary
• Other reasonable duties as assigned including but not limited to:
• • Work Will-Call/Front Counter on game nights, work weekends and evenings as necessary to ensure tasks are completed in a timely manner

Qualifications

• Bachelor’s Degree required
• High proficiency in both written and verbal communications.
• Excellent relationship building skills.
• Strong time management and organizational skills.
• Strong work ethic and high personal accountability.
• Ability to be flexible, prioritize and manage multiple tasks/projects.
• Able to work flexible hours based on changing priorities including evenings, weekends and holidays.
• Ability to work well under pressure.

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at hrsupport@bucks.com to request accommodation.

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