Account Executive – Ticket Sales & Service

NC State Athletics in Raleigh, NC, US

Ticket Services Ticket Sales College Athletics Account Management

The Account Executive – Sales and Service will report to the Manager of Services and Retention and will be responsible for the management of approximately 1500 accounts and delivering a high level of professionalism while building a personable relationship for tickets and annual donations.

Responsibilities include, but are not limited to:

• Daily account management of approximately 1500 current ticket holders and donors.

• As directed by the Director of Ticket Sales & Services, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports.

• Meet and exceed monthly and yearly renewal and sales goals

• Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.

• Responsible for making a minimum of 70 outbound calls per day

• Generate new business through growth and upgrading of existing accounts as well as seeking our referrals from current account holders.

• Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes

• Assist in developing and executing customized service and touch point programs for accounts

• Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner

• Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards

• Work home athletic events, as assigned by Manager of Services and Retention

• Readiness to be a steward of NC State Athletics in person at events and appointments

State Minimum: Bachelor’s Degree or equivalent combination of training and experience.

Department Required:

• Ticket sales experience.

• Genuine desire to help others and assist NC State Athletics in achieving department goals.

• Computer proficient (Microsoft Word, Excel, etc.) and detail oriented.

• Ability to be a team player and collaborate with other team members.

• High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans.

• Willingness to learn and adapt to new ideas presented by other department members.

• Ability to identify problems and develop potential solutions, as needed.

• Position requires non-traditional work hours, including nights, weekends, and holidays.

Preferred:

• Bachelor’s degree

• At least 1 year of ticket sales experience

• Experience utilizing Paciolan ticketing systems and SalesForce CRM platform

Please apply for the Ticket Sales and Services Representative post on the NC State Job site; link included.

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