Job Responsibilities: * Hire, motivate, mentor and provide training to increase efficiency, productivity and skillsets of employees * Create and build relationships with local universities, attend job fairs and leverage personal/professional network to find prospective employees * Develop clear expectations and instill accountability for employees across all aspects of their performance * Guide team on best practices for activity, pipelines, forecasts, and closed-deals to ensure quota attainment * Drive consistency with lead follow-up, high activity standards, and pipeline management * Provide best in class customer service for all prospects and clients * Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best * Exemplify the core characteristics of Chicago Fire sales culture (e.g. strong interpersonal skills, positivity, prompt and professional follow-through, openness to new ideas and suggestions) * Additional responsibilities as assigned by the Senior Director of Ticket Sales, Services, & Operations